""" this page is handling the cbv methods for Ticket types in settings """ from typing import Any from django.contrib import messages from django.http import HttpResponse from django.shortcuts import render from django.urls import reverse from django.utils.decorators import method_decorator from django.utils.translation import gettext_lazy as _ from base.models import Attachment from helpdesk.cbv.tags import DynamicTagsCreateFormView from helpdesk.filter import TicketTypeFilter from helpdesk.forms import TicketForm, TicketTypeForm from helpdesk.models import Ticket, TicketType from helpdesk.threading import TicketSendThread from horilla_views.cbv_methods import login_required, permission_required from horilla_views.generic.cbv.views import ( HorillaFormView, HorillaListView, HorillaNavView, ) from notifications.signals import notify @method_decorator(login_required, name="dispatch") @method_decorator(permission_required(perm="helpdesk.view_tickettype"), name="dispatch") class TicketsListView(HorillaListView): """ list view for tickets in settings """ def __init__(self, **kwargs: Any) -> None: super().__init__(**kwargs) self.search_url = reverse("ticket-list") self.actions = [] if self.request.user.has_perm("helpdesk.change_tickettype"): self.actions.append( { "action": _("Edit"), "icon": "create-outline", "attrs": """ class="oh-btn oh-btn--light-bkg w-100" hx-get='{get_update_url}?instance_ids={ordered_ids}' hx-target="#genericModalBody" data-toggle="oh-modal-toggle" data-target="#genericModal" """, }, ) if self.request.user.has_perm("helpdesk.delete_tickettype"): self.actions.append( { "action": _("Delete"), "icon": "trash-outline", "attrs": """ class="oh-btn oh-btn--danger-outline oh-btn--light-bkg w-100" hx-get="{get_delete_url}?model=helpdesk.tickettype&pk={pk}" data-toggle="oh-modal-toggle" data-target="#deleteConfirmation" hx-target="#deleteConfirmationBody" """, }, ) model = TicketType filter_class = TicketTypeFilter columns = [ (_("Ticket Type"), "title"), (_("Type"), "type"), (_("Prefix"), "prefix"), ] header_attrs = { "title": """ style = "width:200px !important" """ } sortby_mapping = [ ("Ticket Type", "title"), ("Type", "type"), ("Prefix", "prefix"), ] row_attrs = """ id="ticketTypeTr{get_delete_instance}" """ @method_decorator(login_required, name="dispatch") @method_decorator(permission_required(perm="helpdesk.view_tickettype"), name="dispatch") class TicketsNavView(HorillaNavView): """ nav bar of the department view """ def __init__(self, **kwargs: Any) -> None: super().__init__(**kwargs) self.search_url = reverse("ticket-list") self.create_attrs = f""" onclick = "event.stopPropagation();" data-toggle="oh-modal-toggle" data-target="#genericModal" hx-target="#genericModalBody" hx-get="{reverse('ticket-create-form')}" """ nav_title = _("Ticket Type") search_swap_target = "#listContainer" filter_instance = TicketTypeFilter() @method_decorator(login_required, name="dispatch") @method_decorator(permission_required(perm="helpdesk.add_tickettype"), name="dispatch") class TicketTypeCreateForm(HorillaFormView): """ form view for creating and update tickets in settings """ model = TicketType form_class = TicketTypeForm new_display_title = _("Create Ticket Type") is_dynamic_create = True def get_context_data(self, **kwargs): """ Add form to context, initializing with instance if it exists. """ context = super().get_context_data(**kwargs) form = self.form_class() if self.form.instance.pk: form = self.form_class(instance=self.form.instance) self.form_class.verbose_name = _("Update Ticket Type") context[form] = form return context def form_invalid(self, form: Any) -> HttpResponse: """ Handles and renders form errors or defers to superclass. """ if self.form.instance.pk: self.form_class.verbose_name = _("Update Ticket Type") if not form.is_valid(): errors = form.errors.as_data() return render( self.request, self.template_name, {"form": form, "errors": errors} ) return super().form_invalid(form) def form_valid(self, form: TicketTypeForm) -> HttpResponse: """ Handle valid form submission. """ if form.is_valid(): if form.instance.pk: messages.success( self.request, _("Ticket type has been updated successfully!") ) else: messages.success( self.request, _("Ticket type has been created successfully!") ) form.save() return self.HttpResponse() return super().form_valid(form) @method_decorator(login_required, name="dispatch") class TicketsCreateFormView(HorillaFormView): """ form view for create and update tickets """ model = Ticket form_class = TicketForm new_display_title = _("Create Ticket") template_name = "cbv/tickets/inherit_form.html" def __init__(self, **kwargs: Any) -> None: super().__init__(**kwargs) if self.request.user.has_perm("helpdesk.add_tickettype"): self.dynamic_create_fields = [ ("ticket_type", TicketTypeCreateForm), ("tags", DynamicTagsCreateFormView), ] def get_context_data(self, **kwargs): context = super().get_context_data(**kwargs) self.form.fields["employee_id"].initial = self.request.user.employee_get status = self.request.GET.get("status") self.form.fields["status"].initial = status if self.form.instance.pk: self.form_class.verbose_name = _("Update Ticket") context["form"] = self.form return context def form_valid(self, form: TicketForm) -> HttpResponse: if form.is_valid(): if not form.instance.pk: ticket = form.save() attachments = form.files.getlist("attachment") for attachment in attachments: attachment_instance = Attachment(file=attachment) attachment_instance.save() mail_thread = TicketSendThread(self.request, ticket, type="create") mail_thread.start() messages.success(self.request, _("The Ticket created successfully.")) employees = ticket.assigned_to.all() assignees = [employee.employee_user_id for employee in employees] assignees.append(ticket.employee_id.employee_user_id) if hasattr(ticket.get_raised_on_object(), "dept_manager"): if ticket.get_raised_on_object().dept_manager.all(): manager = ( ticket.get_raised_on_object() .dept_manager.all() .first() .manager ) assignees.append(manager.employee_user_id) notify.send( self.request.user.employee_get, recipient=assignees, verb="You have been assigned to a new Ticket", verb_ar="لقد تم تعيينك لتذكرة جديدة", verb_de="Ihnen wurde ein neues Ticket zugewiesen", verb_es="Se te ha asignado un nuevo ticket", verb_fr="Un nouveau ticket vous a été attribué", icon="infinite", redirect=reverse("ticket-detail", kwargs={"ticket_id": ticket.id}), ) else: ticket = form.save() messages.success(self.request, _("The Ticket updated successfully.")) return HttpResponse("") return super().form_valid(form)